Frequently Asked Questions


General


What is Inayo?

Inayo is India’s #1 hyperlocal marketplace for pharma and healthcare products. It lets you order Prescription medicines, OTC medicines, Baby Care, Personal Care, Ayurvedic, Herbal and other health care products that you need every day from our website/mobile app.

How do I order via Inayo?

The flow is pretty simple.

  • For prescription medicines, just upload the image/scan.
  • Check out the cart with everything you need
  • Your order will be delivered by a nearby pharmacy within 24 hours
  • What kind of products do you sell?

    On Inayo mobile app, choose from over 30,000 products spread across various categories such as medicines, Ayurvedic products, Sports nutrition, personal care products, baby care products and much more.

    Which cities and locations do you operate in?

    Inayo currently operates in more than 100 locations accross Mumbai.

    What is the minimum order value?

    There is no minimum order value. For orders below ₹200, we charge a ₹49 delivery charge.

    How will I know if any item in my order is unavailable?

    We try to make sure our inventory is always updated. We never go out of stock as we have multiple pharmacies in each area. If we really go out of stock, we will suggest a replacement for you. Rest assured about payments, in case we are unable to find the item for you, we will initiate the refund immediately.

    How can I make changes to my order before and after confirmation?

    You can edit your order in the cart before check out. In case you want to change something in the order after it has been placed, you can write to us at [email protected] or simply call us at 022-67978137 between 9AM and 9PM.

    Delivery


    Which locations do you deliver to?

    Inayo currently delivers to more than 100 locations in Mumbai. Check out our app/website to know if we deliver in your area. Follow us on our blog at blog.inayo.org.

    Are there any delivery charges?

    There is no delivery charge if your order is above ₹200. Otherwise, we charge ₹49.

    Can I change the delivery address of my order?

    Just drop us a mail at [email protected] or call us on 022-67978137 and we will promptly change the address.

    Can I track the status of my order?

    All the details of the order including its present state is in Order History.

    Cancellation & Return


    What is the cancellation policy of Inayo?

    Inayo provides easy and hassle free cancellation policy. You can cancel your order any time before the order is out for delivery. You can also reject the delivery at your doorstep or ask for replacement, if you are not satisfied with any product..

    How do I cancel my order?

    You can cancel the order by writing to us at [email protected] or call us on 022-67978137 to cancel your order.

    What if the delivered product is defective?

    Inayo provides easy and hassle free cancellation policy. You can cancel your order any time before the order is out for delivery. You can also reject the delivery at your doorstep or ask for replacement, if you are not satisfied with any product..

    Can I reschedule my order?

    We do not have a rescheduling feature in our app right now but if you call us at 022-67978137 or email us at [email protected], we will promptly reschedule your order.

    What If I want to return something?

    We understand the value of your every purchase. In case you are not satisfied with the delivered product, you can return it to us or ask for the replacement without any penalty.

    What if I have any complaint regarding my order?

    Complaints/feedback/Queries are always welcome. Drop us a line at [email protected] or give us a call at 022-67978137 and we will be more than happy to help you

    Payments & Refunds


    How can I make payments at Inayo?

    Currently we only have Cash on Delivery (COD) option available. We are in process of making your transactions easy.

    What is the refund policy of Inayo?

    Shopping is hassle free and convenient on the Inayo website/app. Get in touch with our customer support in case you want to initiate the process of refund. Mode of refund depends upon the mode of your payment.

    How much time does it takes for refund?

    We will initiate your refund process as soon you place your refund request. Your money will be refunded back within 2-7 days depending upon the mode of your payments.